Identity check

Get Your Pub Casino Account Verification Done

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Licensed and audited by the UK Gambling Commission (18898-8734-R-262586) since 2011

Checking Your Account

Before The Withdrawal: The Check

Once you finish this table, you'll know who checks your account and how long it takes.

Company checking

Pub Casino Ltd

Regulator

UK Gambling Commission, 18898-8734-R-262586

Typical wait

47 hours

Mandatory by

First withdrawal at the latest

Questions e-mail

[email protected]

Minimum age

18+

Your Part, Simplified

Pass It On Your First Attempt

The worry this clears up: not knowing which photo will be rejected and why.

Standing In Your Account

On the account menu, look for the section marked verification; it lists the items still outstanding on your file and the upload slot beside each one.

Your First Good Shot

Photograph the photo page of your passport or your driving licence in daylight, with all four corners inside the frame and no flash glare across the print.

The Second Piece Of Proof

Next comes the address document and the payment method confirmation; send the full page rather than a close-up of the top, so the whole layout is visible.

The Message In Your Inbox

A confirmation appears on screen once the files land, and the decision follows by e-mail; check your registered inbox as well as the spam folder.

Four Document Types

When The E-mail Asks For Documents

Keep this list open when the verification team asks for your first uploads.

Proof of identity

ConfirmsThat you are the person named on the account

Must showFull name, photo and date of birth

Proof of address

ConfirmsThe place where you actually live

Must showYour name, full address, recent date

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showHolder name, last digits, logo

Refused Yesterday, Approved Tomorrow

An Expired Document. An expiry date already gone still shows a valid face, so the reviewer cannot rely on it for current identity. A fresh document replaces it. Renew the document before you photograph it again Send the newest version held, not an old scan

The File You Sent Was Cropped. Crop marks, glare from a lamp or a smudged corner hide the corner a reviewer needs. Edited files are refused because the original cannot be read as issued. Retake the photo on a flat, well-lit surface Upload the untouched original file, uncropped

A Surname That Does Not Match. A married name on the paper and an old surname on the account create two different people in the reviewer's eyes. Small mismatches hold the queue. Compare every field against your account details Ask support to update details before you resend

Money Origin Checks Under The Licence

Pub Casino Ltd holds licence 18898-8734-R-262586 from the UK Gambling Commission, and that licence requires us to know where a player's money comes from. The check is routine for every licensed operator, not a suspicion about you. Nothing in your account is frozen while the papers are reviewed.

Depending on your account history, a reviewer may ask for one or more of these.

Recent bank statements
Payslip or employer letter
Savings account summary
Sale or gift records
Tax or pension paperwork

When The Ask Arrives

When Will Pub Casino Ask Me?

After this block you will know which moments bring a request and which papers each one brings with it.

Your Age, Confirmed Early

Age sits first because the licence only allows players of 18 or over, so a proof of identity is requested at registration and can be confirmed before any money moves.

A New Card Or Wallet

A card or wallet added after sign-up is a new payment route, so a payment method confirmation is asked for and matched to the name already on the account.

Why Was I Asked Again?

Sometimes a new address or a shortened surname reaches us from a payment provider, and proof of address or a fresh identity paper is asked for to bring the record back into line.

Complete It Before You Cash Out

The licence requires a completed check at the latest before the first withdrawal, so a proof of identity, a proof of address and a payment method confirmation are gathered then, within the 47 hours we take.

Straight Answers, No Runaround

Verification Questions, Answered Plainly

Worth reading while your upload sits in review or a withdrawal waits on the answer.

Can the phone in my pocket handle the whole upload?+

Yes, a phone camera produces a clear enough image for every document the casino asks for. Steady the handset against something solid, keep the shadows off and fill the frame with the page. Saving the file as a picture rather than a screenshot keeps the small print readable.

My surname changed since my identity document was printed, what now?+

Send the document that shows the change alongside the identity itself, so the two names sit in one file set. A marriage certificate or a deed of change of name does that job. Should the old name remain in your account details, the verification team aligns both records after reading this proof.

Who licenses the casino, and what number sits on that license?+

The UK Gambling Commission licenses this operation, and licence number 18898-8734-R-262586 appears on the public register maintained by that regulator. Pub Casino Ltd, Company No. 39660059, holds the license and can be reached at Church Lane, London. Both details can be checked and cross-referenced before you send a single document.

Is my paperwork protected after it lands at your end?+

Yes, files travel over 256-bit TLS encryption and are kept for the purpose of the check alone. Only the staff who review them open them, and the systems behind the review are tested by SIQ and Gaming Laboratories International. Questions about the handling belong with [email protected].

A document came back refused, what is the fix?+

Read the note attached to the rejection, because it names the exact problem, most often a blurred corner, a glare or an edge cut off. Retake that one item in daylight on a flat surface and send it again through the same route. Anything unclear goes to [email protected].

How late can I leave the check before withdrawing?+

Verification is required before the first withdrawal at the latest, so the earlier upload simply removes the wait from your cashout. The casino may also ask at registration or after the first deposit, and that request is routine rather than a signal of trouble. Answering it quickly keeps the queue short.