Your options at a glance

Reach Pub Casino support the quick way

Live chat, e-mail and phone reach real support at Pub Casino, 24 hours a day, seven days a week.

Talk to support Licensed and regulated since 2011

Paid out today

233,633 £

5,183 Players online now

Licensed and audited by the UK Gambling Commission (18898-8734-R-262586) since 2011

Average withdrawal processed in 26 minutes, up to £74,000 per transaction

256-bit TLS encryption and independently audited by GLI and SIQ

You want a human

Fast reply or written trace

Use these three routes whenever a real person is what you need.

Need it sorted now?

Live chat is best for quick fixes you want solved on the spot, and a person typically replies in 4 minutes, around the clock.

Start the chat

Written record over instant answers

E-mail suits anything with attachments, like documents or a written record, and [email protected] usually answers within 24 hours.

Write to us

Speak to someone directly

Phone works best for a talk-through of a payment or account worry, and +44 20 9043 9399 answers in about 1 minute, GMT.

Call us

Support close to home

Help made for UK players

Country details here put paid to any worry about reaching help from the UK.

How to reach us

UK phone+44 20 9043 9399

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

UK e-mail[email protected]

Who supervises us

SupervisorUK Gambling Commission, 18898-8734-R-262586

Help with gambling

Support groupsGamCare, BeGambleAware, GAMSTOP

Pub Casino appeals

Before the regulator, our complaints inbox

Pub Casino settles disputes through its own support team first, before anyone outside the business steps in.

Where does my complaint start?

Raise the problem with live chat or e-mail and describe what happened, with dates and amounts. Staff log it and look for a fix you can both accept.

Will I get something in writing?

Complaints by e-mail get a written reference and a reply within twenty-four hours. Keep that reference, as every later step depends on it.

A fresh pair of eyes

Unhappy with that reply? Ask for the case to go to a manager, who reviews the facts again and answers you in writing.

Still unhappy after eight weeks

Pub Casino holds eight weeks to settle things before the UK Gambling Commission hears a case. After that, take your reference and records to the regulator.

Right desk, first try

Every team gets its own inbox

After reading this you will have sent your message straight to the team that handles it.

Account desks

General support and questions[email protected]

Document verification (KYC)[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints, handled here first[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Who operates

Who is accountable here?

The table below settles who runs this casino, where the company sits and which licence covers your play.

Company

Legal namePub Casino Ltd

Company numberCompany No. 39660059 (United Kingdom)

Registered addressChurch Lane, London

Licence

RegulatorUK Gambling Commission

Licence number18898-8734-R-262586

Written contact

Support e-mail[email protected]

Gambling causing you worry?

Free, confidential help sits outside Pub Casino, and three organisations cover the United Kingdom. GamCare, BeGambleAware and GAMSTOP each do a different job, so pick the one matching what you need today.

GamCare. Trained advisers listen by phone and online, and offer counselling plus practical money advice.

BeGambleAware. Its website carries self-assessment tools, budget planners and details of local services across Britain.

GAMSTOP. One registration blocks your access to every licensed gambling site in the country.

Waiting for a reply

When does someone pick up?

Timing rows matter when a wait feels long: every hour is Greenwich Mean Time, the United Kingdom's zone.

Live chat

Chat hours24 hours, 7 days a week

Chat first reply4 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 9043 9399

Phone wait1 minute

Five details before the first message

Five items cover nearly every query; your password stays out of it, and each saves time.

Your registered e-mail address
The reference number from earlier contact
Date, amount and payment method
A screenshot of the error
Which device and browser you used

Answers in one scroll

Read these before you write to us

Useful the moment you want a plain answer without queuing in chat.

trustHow long does verification take at Pub Casino?+

Checks usually finish within forty-seven hours of the documents landing. Identity, address and payment confirmation are the three we ask for. Completing all three in one send keeps the clock short.

trustWhy should I trust the licence here?+

Pub Casino Ltd runs on a licence from the UK Gambling Commission, number 18898-8734-R-262586. That licence is why payouts, games and complaint routes follow British rules. The company was established in 2011 and trades as Pub Casino Ltd.

trustWhen can I close my account?+

Ask support and the closure is actioned from our side, usually the same day. Any balance left is paid to your registered payment method. Reopening later is possible, though a fresh verification may apply.

trustWhere do I go if support can't fix it?+

Escalate to [email protected] with your earlier correspondence attached. We review and answer in writing. Should the outcome still not satisfy you, take it to the UK Gambling Commission, our regulator.

trustHow long for a copy of my data?+

Write to [email protected] and we answer within one month, as data protection law requires. Ask for a copy of what we hold or for erasure of what we may delete. Records we must keep for licensing can be restricted, not removed.

trustDo I need to speak English here?+

Four languages are covered: English, German, Finnish and Norwegian. Live chat and phone handle them through the same team, around the clock. A question in English always reaches the quickest answer.