Limits and support

You set the pace: responsible gambling at Pub Casino

Play only from 18+, and limits and exclusion tools, including deposit limits, loss limits, session time reminders, reality checks and self-exclusion, sit in every Pub Casino account.

Set a limit

Licensed and audited by the UK Gambling Commission (18898-8734-R-262586) since 2011

Reading this now

Check these five points first

It is how this casino has run since 2011: quietly, with the ground rules written down.

Minimum age18+

Regulator and licenceUK Gambling Commission, 18898-8734-R-262586

National registerGAMSTOP

GamCare helpline0808 8020 133

Limit questions[email protected]

Five account tools

Deposit limits, loss limits and the rest

Worth a look on the evening you first feel a budget is slipping.

Before the evening starts

A cap on how much can be added to the account, set before an evening starts rather than after a loss, and checked in your profile.

Cap what you can lose

A stop on net losses over a period, switched on when a losing night has surprised you and you would rather it could not repeat.

When the evening stretches

A nudge at an interval you pick, so a long slot session does not run past the time you meant to give it.

How long have I been here?

A check that appears in play, showing time spent and money used, turned on when you would rather see the figures mid-session.

Take the choice off the table

A block on your account for a set period, switched on when limits keep being overridden and you need the decision taken out of the moment.

Taking back control

The profile route to a deposit limit

Useful in the minute you decide tonight should have a lid on it.

Find your own profile

From the lobby, open your profile menu and check you are in the right account before touching any setting.

Which cap do you need?

Choose deposit limits over loss limits, session reminders or reality checks, depending on whether money or time is the problem tonight.

Match the period to your play

Pick the period the cap should cover and check it matches how you actually play, not how you hope to play.

Did it actually save?

Read the confirmation before closing it, then check the setting shows in your profile so you know it stuck.

Choose the break that fits

A short pause. By the time a busy week starts, a short pause takes hours or days out of your account and keeps your balance and history untouched. It begins the moment you confirm it, and play stays closed until it ends.

The morning you know. Once a birthday or a hard month passes, you may want the casino closed altogether. A self-exclusion in your account lasts six months at the shortest and cannot be lifted early, so the choice is made once and then held.

Register with GAMSTOP. Should you want one stop to cover every licensed site, GAMSTOP is run by The National Online Self Exclusion Scheme Limited. Registration happens online at the scheme's own site for residents, with options of six months, one year, five years or five years with auto-renewal. gamstop.co.uk

Free help nearby

Not on your own with it

The worry that asking for help will cost money or become known to people around you.

National Gambling Helpline (GamCare)

A free and confidential line answers at any hour for players and for relatives, with advice and a referral to support close to home; the code beside this adds the name, number and link. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings cost nothing and need no appointment, and family and friends are welcome at mixed meetings; the code beside this adds the name of the organisation and its link. gamblersanonymous.org.uk

When someone under 18 reaches for your account

Confirm identity before money moves. Registration asks for your date of birth, and proof of identity is checked before any withdrawal leaves the account. A profile that fails the check is not used for play at all, so the 18+ line holds from the first evening.

A passcode on shared screens. On a shared laptop or a family tablet, turn on the device's own restriction tools for gambling applications and sites. Add a passcode that only you know, and log out after every session rather than leaving the tab open.

A calmer way to start. Choose a quiet hour and say plainly what you have noticed, without accusation or guessing at motives. GamCare's National Gambling Helpline on 0808 8020 133 is free and answers at any hour, including for relatives and friends.

Read the list before the next session

Catching these early is easier than catching them late, because a habit noticed while it is still small can be answered with a limit set before play or a pause. Neither is a punishment; both are steps you take while the choice is still yours.

Read down the list and see whether any of these have happened to you recently.

Playing longer than you planned
Chasing a loss with another deposit
Hiding your play from family
Borrowing money to keep playing
Thinking about the casino at work
Feeling restless when you cannot play
Spending money set aside for bills

Before you decide

When the questions start to pile up

Five short answers on pauses, limits and exclusion, so you know what happens next.

If I pause my account, what changes and when can I play again?+

The moment you ask for a pause, your account shuts for the stretch you choose: no deposits, no bets, no bonus play. Balance and history stay where they are, so nothing needs rebuilding. Play is possible again once that stretch has run out.

Can I change my deposit limit after I set it?+

Yes. Deposit and loss limits sit in the same section of your profile where you first set them, and going back costs nothing. Pick a different amount or period there, then save it.

Who do I email to shut my account for good?+

At the point where you want out for good, write to [email protected] and ask for the account to be closed. Support will confirm what closure means for any balance you hold. Email leaves a written record of the request.

Why do I have to prove my age before playing?+

Before your first deposit, age is settled because the licence from the UK Gambling Commission covers adults of 18 and over only. The check also protects you if someone else reaches for your account. Once it is done, it is not repeated every visit.

If I join GAMSTOP, can I undo it early?+

No. The term you pick runs to its end: six months, a year or five years, and none is cut short. That is what makes the decision hold on a hard day. Settle the whole period in your mind before you sign up.